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Dubai

Arriving in Dubai and the UAE

Thank you for choosing the Dubai Navigator for your relocation to the United Arab Emirates.

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We are looking forward to welcoming you!

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For your convenience, we have prepared the below guide on your relocation journey. 

Arriving and Leaving Dubai

​Arriving at the Airport

 

Immigration

  • Keep a digital copy of your provisional 30-day entry visa on your phone (we will provide this to you via WhatsApp)

  • If you arrive at an airport that is different to your visa (e.g., arriving at DXB on a Sharjah visa), bring paper print-outs of your visa

  • Enter the country via a manned immigration desk (not e-gate), on the same passport that’s linked to your visa

  • Be sure to mention your entry visa to the immigration officer

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Obtain a mobile number

  • Right after the baggage claim, in the arrivals hall, visit “Virgin Mobile” (only at Dubai Airport Terminal 1&3, and Abu Dhabi airport)

  • Here you may get a local UAE sim card (physical or e-sim) for internet and calling

  • Basic plans start at around 80AED per month, no annual contract is necessary

  • The number will be linked to your passport, and will get deactivated after 30 days.

  • Once you receive your local Emirates ID card, visit Virgin Mobile again to update your details and prevent deactivation (explained in more detail later)

  • You may also receive a “free” sim card at immigration (as a promotional item), however, those only support mobile internet and not calling, and are therefore of limited use

  • You may come across two alternative mobile network providers (DU and Etisalat). They have similar pricing, but make it more difficult to change mobile plans, particularly annual plans. 

    • DU allows you to call one other DU number for free.

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Get a taxi or take Dubai Metro to your hotel

  • Rather than Uber, you may use the local mobile app “Careem” (fully owned by Uber). 

  • On Careem you can order a Careem (=Uber) OR a standard “Hala” taxi

  • A Hala taxi will be cheaper, and is a regular government taxi.

  • At the airport, however, it will be easier to just join the taxi queue (no need to call a taxi/Careem/Uber)

 

Inform us of your arrival via WhatsApp (if not done so before)

  • Some government processes can only proceed once you are “inside the country”

  • We will proceed with these steps once we know you have passed immigration

 

 

In the City

 

Medical Appointment

  • Our team will reach out to you regarding your medical examination appointment on WhatsApp

  • We will provide you with instructions on where and when to go (this depends on whether you chose standard or express service)

  • The examination involves a blood drawing and x-ray and screens for contagious diseases such as HIV, Typhoid, Syphilis and hepatitis.

    • Medical examinations are not necessary for under 14-year-olds.

  • You may eat/drink as usual, before and after the examination

  • We will receive your medical results automatically (no need to do anything from your side)

    • Medical results will be ready within 60min or 48h, depending on whether you chose express or standard service

    • Assuming you pass your medical, we will proceed with the conversion of your provisional entry visa to a full residence visa (no need to do anything on your side)

    • If you believe you are at risk of failing the medical, please reach out to us BEFORE taking the examination

 

Biometrics Appointment

  • Our team will reach out regarding your biometrics appointment

  • This involves taking fingerprints and an iris scan at a government office

  • This information is needed for the issuance for your biometrics-enabled Emirates ID card

 

After Your Appointments Are Done, Take a Rest.

 

Receiving Visa Approval

  • If you pass your medical examination, your provisional 30-day “entry visa” will be converted to a full residence visa

  • We will share the digital visa copy with you on WhatsApp or email

  • There are NO physical visa copies!

  • The visa is different from your physical Emirates ID Card (see below)

 

Receiving your Emirates ID card

  • We will receive your Emirates ID card on your behalf, 3-7 working days after your biometrics appointment (depending on standard or express service). Delivery delays beyond 2 weeks are possible if the printing facility is down.

  • On the same day we receive your ID, we will express deliver the ID to your preferred location (any hotel/address in Dubai)

 

Open Your Personal/Business Bank Accounts

  • Once you have your Emirates ID and are available for around 30-60min, contact our team via WhatsApp

  • We will assist you with the online application process for your personal and business bank account applications

  • The applications require the following:

    • You need to have your Emirates ID card with you

    • You need to be available (face verification) - this can’t be completed by a third party

    • Banks may also ask for a proof of address (such as a UAE tenancy agreement or utility bill)

      • Wio Bank usually does not ask for such proof, if you apply from inside the UAE

      • All other banks will always ask for proof of address

    • Ideally you should be physically located in the UAE for the account opening

      • If you are outside the UAE, we can open an account with Mashreq or RAK Bank only​

  • Personal bank accounts usually get approved within 1-2 days

  • Business bank accounts usually get approved within 5 working days (delays possible in some cases)

  • You can leave the country after submitting your application(s), even if your bank account applications are pending.

 

Update Your Mobile Phone Number

  • To prevent deactivation of your UAE mobile number after 30 days, you will need to do one of the following:

  • You may decide to stay with Virgin Mobile. In that case:

    • Visit a Virgin Mobile booth (anywhere in Dubai) with your passport and Emirates ID

    • Ask them to update your ID on file from your passport to your Emirates ID

    • With Virgin Mobile, you may change your paid plan from monthly to annual (discounted)

    • You may also cancel any plans, and simply top up your account with any amount (e.g., 100AED), for pay-as-you-go usage.

  • Alternatively, you may decide to switch to another mobile operator.

    • The two main mobile networks in the UAE are DU and Etisalat

    • Virgin Mobile runs on the DU network

    • Virgin, DU and Etisalat are comparable price-wise 

    • Virgin Mobile has the advantage of being prominently located at airports, and offering pay-as-you-go usage (no monthly/annual plan)

    • If you like to switch, visit one of the alternative providers in person, and ask them to assist you in transferring your Virgin Mobile number over to them

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Internet Restrictions: VOIP, WhatsApp Calls, Facetime and VPNs

  • In the UAE, a limited number of web services are banned, such as some critical news outlets, dating apps/websites and VOIP services.

  • Importantly, voice calling over the internet does not work via WhatsApp or FaceTime. If you want to use those services, you will need to use a VPN (best downloaded and installed before you enter the UAE).

  • By law, using a VPN itself is legal. However, using a VPN to access banned services is illegal, although enforcement is rarely effective and consequences are uncommon.

  • Business voice and video call services (Zoom, Google Meet etc.) are NOT restricted, and work without VPN

  • Similarly, voice messages on WhatsApp also work (just not calls).

  • If you decide to switch to the UAE App store (on Apple or Google), you won't be able to download certain apps, such as FaceTime and dating apps.

  • Some locals use a FaceTime alternative called Botim (available for free on all app stores, fully approved by the UAE government).

 

Using the UAE PASS Mobile App

  • A variety of UAE government platforms and apps use an online-verification system called UAE PASS

  • We recommend downloading the government’s UAE PASS App on your phone, and registering with your UAE mobile number and Emirates ID card

  • The UAE PASS app has no purpose other than verifying your identity when logging into other government apps and websites

 

Using the UAEICP Mobile App

  • The UAEICP App is a government mobile app containing digital copies of your “final” approved residence visa and Emirates ID

  • Download the app, and log in using the “Sign in with UAE PASS” button

  • Under the “cards” option in the footer menu, find digital copies of your documents

 

 

Leaving the Country & Mandatory Stay Requirements

 

Leaving the Country

  • You may leave the country as soon as your visa is fully issued (= converted from provisional entry visa to full residence visa; see above, under section “receiving visa approval”)

  • Otherwise, you will be turned away at immigration and be denied boarding!

  • It does not matter whether you have undergone biometrics or received your Emirates ID yet

  • If in doubt, contact us on WhatsApp for confirmation

 

Re-entering 

  • If you are in possession of one of the following visas, you will need to enter the UAE at least once every 180 days. There is no need to stay overnight - you just need to pass through immigration.

    • 2Y Employee Visa

    • 2Y Dependent Visa (Spouse, Kids)

    • 1Y Elderly Dependent Visa

  • If you are in possession of one of the below visas, you will need to enter the UAE at least once every 365 days.

    • 2Y Shareholder Visa

    • 2Y Partner Visa

  • If you stay longer than the above specified days outside the country, you will first need to apply for a re-entry permit and pay a fine of 100AED/month. You also need a valid reason for your extended stay abroad (e.g., education, medical treatment).

  • If you are in possession of a 10Y Golden Visa, there are NO such entry requirements.

 

Change of Passport

  • Your visa is connected to your current passport

  • Should your passport expire while your visa is still valid, you will need to do the following:

    • At the airport, whether you are leaving or entering the UAE, do NOT visit an e-gate

    • Instead, go to a manned immigration desk and inform an officer of your new passport

    • Have your old and new passports ready, as well as your Emirates ID

    • The officer will update your passport information for free in the immigration database

    • From then on, you may use e-gates with your new passport

  • This only works if your citizenship remains unchanged!

  • If you change your citizenship, please contact us first.

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Health Insurance

Officially, UAE law requires all UAE residents to have valid health insurance. 

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However, enforcement is inconsistent.

 

Health Insurance Requirements in the UAE

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In Dubai, you will be asked to provide proof of health insurance at time of your visa application if you have a:​

  • Mainland company

  • DMCC or JAFZA free zone company, or

  • a remote worker visa​.

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However, you are unlikely to be asked to show proof of health insurance if you:

  • apply for a Golden Visa, or

  • get a company visa through Meydan free zone, Dubai Internet or Media city (including their freelance visa programmes).

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All other emirates (Abu Dhabi, Sharjah, Ras Al Khaimah) will always require proof of health insurance.

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You may qualify for the health insurance requirement by:

  • having an international health insurance plan that covers the UAE

  • purchasing a basic emergency health insurance plan (annual) in the UAE that start at around 400USD/y

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Driving in The UAE (Driving License)

​You may use your foreign (EU, US, Canada, Australia) driving license in the UAE, as long as you do not have a fully approved UAE residence visa!

 

As soon as your provisional entry visa is converted to a full residence visa, you are NOT allowed to drive using your home country license.

 

Getting a UAE Driving License

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  • European, US, Canadian and Australian driving licenses qualify you for a UAE license without further testing

  • If you have a Dubai-issued visa:

    • Visit an RTA Happiness center

      • Check locations and opening times on Google Maps

    • No appointment necessary

    • Bring your passport, Emirates ID and current driving license

    • Undergo an eye test at the RTA Happiness Center, and pay the application fees (pay card)

    • The physical driving license will be issued to you instantly or in a few days, depending on the number of applications at the time

    • You may access a digital copy of your license instantly (see MOI App below)

  • If you have a Sharjah-issued visa:

  • If you have a RAK-issued visa

 

MOI App (Ministry of Interior)

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  • As part of the Driving License Application Process, download the MOI APP on your phone (Ministry of Interior)

  • Login with UAE PASS

  • The app allows you to:

    • View a digital copy of your driving license

    • View and pay any traffic fines

 

Renewing Your Driving License

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  • No matter what kind of visa you have (and which Emirate it is from), you may renew your license in Dubai

  • You will need your old UAE license PLUS Emirates ID

  • If you have a Dubai visa, visit any RTA happiness center and undergo an eye exam.

  • If you have a non-Dubai visa, visit any large mall (Dubai Mall, Mall of the Emirates, Dubai Hills Mall or Ibn Battuta Mall)

  • Ask at the info counter for an optician that supports your driving license type (i.e., Sharjah, RAK)

  • Visit that optician for a (paid) eye exam, and follow their instructions on how to apply for a new license in the MOI app

 

Tolls

 

Dubai

  • In Dubai, there is an electronic toll system called SALIK.

  • Driving on certain highways, and parking in some parking garages for a min number of hours (including Dubai Mall!) will result in tolls and parking charges being applied to your car.

  • If you have a rental car, these tolls will be automatically added to your bill.

  • If you own a car, you will need to purchase a SALIK toll sticker at any UAE gas station, and apply it to the windscreen of your car.

  • You will need to top up your SALIK account online OR via a mobile app

    • We recommend using the RTA mobile app >> go to "Services” >> “Salik”

    • You may also use the SALIK app, though the RTA app works more reliably in our experience

  • If you pass a toll gate or park in an area subject to SALIK parking fees (such as Dubai Mall), and you don’t have a SALIK tag in your car, you will be subject to penalties after 5 days of non-registration and non-payment. The car’s owner may also be stopped from leaving the country at immigration.

  • If you are registered for SALIK, you may have a negative balance for up to 5 days, otherwise fines will be imposed

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Abu Dhabi

  • Abu Dhabi also has an electronic toll system, called DARB.

  • Similar to Dubai, tolls only apply to certain highways.

  • The DARB toll system does NOT require any toll sticker. Toll stations scan your license plate instead.

  • To pay for Abu Dhabi tolls, you need to download the DARB app to your mobile phone.

  • Open the app, and sign up using the UAE Pass integration (ensure you are registered for UAE Pass as explained previously)

  • If your car is not registered/licensed in Abu Dhabi, you will have to manually add it to the DARB app. 

  • To add your car to the app, you need to enter your Unified Traffic File number, which can be found on your car registration.

    • You may also call the DARB hotline shown in the app, and ask them for your Traffic File number by providing them with your license plate and Emirates ID info.

  • Enter your Traffic File number in the app.

  • You will need to top up your balance in the app.

  • Happy driving!

Taxation

Personal Income Tax

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Individuals are not directly taxed in the UAE.

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There are are no:

  • personal income taxes

  • social security taxes

  • pension taxes

  • inheritance taxes

  • capital gains taxes or

  • property taxes

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As a result, the UAE also does not issue personal tax identification numbers and does not require private individuals to submit tax returns.

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Should you get asked by a foreign bank/authority about your UAE tax number, you may submit your Emirates ID number instead (or leave the field blank).

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UAE Corporate Tax

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The UAE has a 9% corporate income tax.

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All standard LLCs have to register for corporate tax. This is included in our standard company setup service, and is handled by us at the time of incorporation. We share your company tax registration certificate with you.

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Sole proprietorships (freelance businesses) only have to register for corporate tax when exceeding revenues of AED 1mill/y.

Tax registration for sole proprietorships is not included in our standard service. Please let us know if you expect to exceed revenue of AED 1mill/y as a freelancer.​ (Source)

Not part of "freelancer income" are:

  • Wages (as part of an annual employment contract)

  • Personal Investment Income 

  • Real Estate Investment Income

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The 9% corporate income tax only applies to corporate profits.

There are multiple tax exemptions:

  • The first AED 375K/y in corporate profits is tax exempt (Source)

  • If your company has revenues below AED 3mill/y, you qualify for "Small Business Relief" (Source)

    • Small Business Relief is currently scheduled to run until Dec 31, 2026. It may or may not get extended.​

    • Qualifying businesses do not have to pay any corporate tax.

  • No 9% tax applies, if you derive your income from "Qualifying activities"

    • Qualifying activities include (Source):

      • a. Manufacturing of goods or materials.

      • b. Processing of goods or materials.

      • c. Trading of Qualifying Commodities.

      • d. Holding of shares and other securities for investment purposes.

      • e. Ownership, management and operation of Ships.

      • f. Reinsurance services.

      • g. Fund management services.

      • h. Wealth and investment management services.

      • i. Headquarter services to Related Parties.

      • j. Treasury and financing services to Related Parties.

      • k. Financing and leasing of Aircrafts.

      • l. Distribution of goods or materials in or from a Designated Zone.

      • m. Logistics services. Any income 

    • In addition, the income must only be earned from customers in other free zones or from abroad

      • Sales to the UAE mainland are always non-qualifying

      • Sales to another free zone company, which then sells to the UAE mainland are only qualifying if they are not considered "pass-through"; i.e., there has to be transformation, and/or goods gave to be traded at market values (Example)

    • You must have adequate substance (office, employees) in any UAE free zones (Source)​

    • Less than 5% or AED 5mill (whichever is lower) of your revenue must come from non-qualifying income

    • Non-qualifying income (even if less than 5% or AED 5mill) is still subject to 9% corporate income tax

  • Business expenses, including salaries, are tax deductible for your company.

    • Salaries have to be reasonable and market-based to be tax-deductible (typically up to AED 1mill/y for small businesses)

    • Entertainment expenses (such as restaurant visits) are deductible up to 50%

    • Expenses such as clothing, travel and cars are only deductible if they are "necessary" to conduct the business. Dual-use (for the business and private) has to be documented

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Example of a corporate tax calculation:

Revenue: AED 4mill/y

Salaries: AED 2mill/y (for 2 individuals)

Other Business Expenses: AED 1mill/y (office rent, business travel, freelancers)

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Net Profit = AED 4mill - 2mill - 1mill = AED 1mill

Taxable Corporate Profit = AED 1mill - 375K (the base exemption) = AED 625K

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Tax Paid = 9% x AED 625K = AED 56.25K

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Accounting Software & Financial Statements

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Every company is required to prepare annual financial statements, which include:

  • the balance sheet (showing the assets and liablities of the company, which should balance out)

  • the income statement (showing the revenue, expenses and net profit of the company)

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You can prepare these yourself or using a bookkeeper. 

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We recommend using an accounting software to prepare your financial statements.

  • ​Wafeq accounting software is custom-developed for the UAE in partnership with the UAE's Federal Tax Authority, and supports automatic bank feeds from Wio Bank and e-invoiving (which will be introduced as a mandatory requirement from 2026 onwards).

  • Other accounting softwares such as XERO and ZOHO books may also be used, but often do not support integration with some UAE banks or e-invoicing

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At select free zones and for some mainland company types you are required to have your financial statements reviewed by an auditor. Free zones requiring anual audits include (among others):

  • DMCC

  • ADGM

  • DIFC

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Corporate Tax Returns

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Your company's financial year (FY) is typically from Jan 1 to Dec 31.

The standard "tax period" as set by the FTA (Federal Tax Authority) is also Jan 1 to Dec 31.

  • The tax period for your business is shown on your corporate tax registration certificate.

  • You can apply to have both changed to any custom period; however, this is not recommended.

 

You have to file your corporate tax return within 9 months of the end of your tax period.

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In your first year of operations only, your reportable "tax period" may be up to 18 months long (instead of the standard 12 months) (Source).

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Example:

Your company was incorporated on Oct 1, 2024, and is liquidated on March 15, 2026.

You follow the standard FY definition of Jan 1 - Dec 31.

When are tax returns due?

  • Your first reportable tax period is Oct 1, 2024 until Dec 31, 2025 (15 months in total).

    • The return is due 9 month later on September 30, 2026

  • Your second (and last) reportable tax period is Jan 1, 2026 until March 15, 2026 (2.5 months)

    • The return is due 9 months later, on Dec 15, 2026​

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>> Need support filing your corporate tax return and applying for all tax exemptions? Contact us today!

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Registration for UAE Value Added Tax (VAT)

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The UAE has a 5% VAT rate.​

 

VAT Registration Obligations:

If your global revenue over the past 12 months (rolling basis, not CY!) is:

  • below AED 187,500 in the past 12 months, you CANNOT register for VAT

  • Is between AED 187,500 and 375,000, VAT registration is voluntary

  • Exceeds AED 375,000, VAT registration is mandatory within 20 days, or a AED 10,000 fine may apply.

 

>> Please inform us if you are expecting your supplies to exceed AED 375,000 in a year. 

>> The threshold covers global revenues

>> We will register your company for VAT once you notify us

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Charging UAE Value Added Tax (VAT)

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Once you are registered for value added tax, you have the following rights and obligations:​

  • You need to include your VAT number on your invoices

  • You need to charge all UAE-based customers 5% VAT

  • Charge 0% VAT to foreign clients (outside the UAE)

  • File quarterly VAT returns, which include ALL transactions (including zero-rated transactions!)

  • Pay output-VAT to the FTA (VAT which you charged your clients)

  • Get refunds on input-VAT from the FTA (VAT which you paid to suppliers)

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Special Case: Designated Zones

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Some UAE free zones are considered “designated zones”; see list here.

Designated zones are typically "fenced" off, such as JAFZA, or Dubai CommerCity.

Meydan/SPC/DMCC are NOT designated zones.

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  • Supplies from one designated zone to another = Outside the scope of VAT (not reportable)

  • Supplies from a non-designated zone to a designated zone = Zero-rated (but still reportable)

  • Supplies from a designated zone to any non-designated zone = Standard 5% applies

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For more details on UAE VAT, visit our detailed guide here.

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Value Added Tax (VAT) in Other Countries

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If you sell goods or services to other countries (outside the UAE), you may be liable for VAT or sales tax obligations in those countries. We can help you get VAT/Sales Tax-registered around the world and file your global tax returns. Contact us for details.​

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Personal Tax Residence Certificate

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You can apply for two types of Tax Resident Certificates (TRC) through the FTA.

  • A 90 Day TRC

  • A 180/183 Day TRC

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In addition, both certificates are available for "domestic" or "tax-treaty" purposes:

  • The certificates for "tax-treaty" purposes are more difficult to apply for, and require you to submit a variety of (often changing) documents. 

    • If approved, you will be able to easily qualify for any tax-treaty benefits between the UAE and your home country​

    • You can only apply for this type if your country has a double tax treaty (DTT) with the UAE

  • The certificates for "domestic" purposes are primarily used as evidence for domestic UAE entities (such as banks) that you reside here

    • Anyone can apply for this type of TRC​

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To apply, you need to:

  • have spent the above number of days in the UAE (only full days count). For verification, you need to submit your entry/exit records provided by the UAE's immigration authority

  • provide an annual tenancy agreement or title deed

  • Additional documents may be needed if you apply for "tax-treaty" purposes, such as utility bills, employment contracts, health insurance, etc.

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Important: Tax residency certificates are often misunderstood:

  • Having a UAE tax residency certificate does NOT mean you are automatically non-taxable in your home country

    • If you continue to have a business, employment income, a home or family in your home country, and spend a significant amount of time there, you may still be considered a tax resident there despite having a UAE TRC.​

    • You need to follow your home country's SPT (substantial presence test) or similar requirements in order to not be taxable there

  • Similarly, if you spend a minimal amount of time in your home country (e.g., less than 90 days) and have limited ties (e.g., no home there), you don't need to apply for a UAE tax resident certificate. You won't be taxed in your home country anyway.

    • USA citizens are subject to citizenship-based taxation – and always have to report income to the US independent of where they live​

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Rather than relying on TRCs, we recommend:

  1. Spend more time in any single country other than your home country and

  2. Limit your ties to your home country (no home, insurance, driving licence, spouse/kids).

  3. If you cannot meet rule number 1 (e.g., you constantly travel), ensure that you stay in your home country for less than 90 days/y

Following these rules would allow you to not get a UAE TRC, and not be taxable in your home country (except if you are a US citizen).

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TRCs are an extra step to solidify your claims of living in the UAE.

However, they are rarely necessary, nor are they a guarantee of tax residency. 

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Employee Requirements

If you hire employees, or have someone on an employee visa under your company, there are some important additional requirements you need to be aware of.

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Employment Contracts

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Any employee you hire (or issue a visa for), will receive a highly standardised employment contract from the issuing agency (that could be the free zone, or in the case of a mainland company, it would be MOHRE (Ministry of Human Resources and Emiratisation).​

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At most free zones, this standardised contract will only cover the basics, specifically the employee's title, salary and standard clauses from the UAE's Federal Labor Law. You can only amend their title and salary.

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You can find an overview of the most important Labour Law provisions here.

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Any custom employment clauses (e.g., non-compete agreements, terms of bonus payments etc.) need to be covered in a custom supplementary contract you sign with your employees. Custom contracts are not shared with the free zone or any government authority.

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The free zone will not actively enforce any working arrangements. Employee or employer complaints need to be escalated to the free zone.

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At Mainland companies, you may only have one single MOHRE-registered contract. Custom clauses have to be submitted to MOHRE for approval.

 

Contracts are more strictly enforced for mainland companies. Employee or employer complaints need to be escalated to MOHRE directly (which tends to be strict with enforcement). 

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Salary Payments

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The UAE does not have a minimum wage. However, most professions have a minimum monthly salary (e.g., 5000AED/month). These minimums will depend on the profession, free zone and Emirate.

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Salaries are typically divided into 

  • Base salary and

  • Allowances (for travel, schooling, housing etc.)

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Base salaries have to be paid out in cash to employees.

Allowances may be paid out in cash, or may be tied to the employee's actual expenses in each category.

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At most free zones (including Meydan, SPC, and Rakez), there is no enforcement mechanism in place to check whether you pay your employees.

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On the other hand, all mainland companies and some free zone companies (DMCC, JAFZA) require you to pay employees through the WPS (Wage Protection Scheme). This ensures there are government records of all employee compensation payments.

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The WPS system can be accessed through your business bank account, e.g., with Wio Bank or Mashreq.​

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Unemployment Insurance

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Every employee in the UAE is required to pay into the "Involuntary Loss of Employment" insurance fund. These payments are the legal responsibility of the employee, not the employer.

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Employees can make these monthly payments here.

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The UAE's Postal System

Official Mail (by Banks and Governments)

 

Government authorities, free zones and banks won't mail you except in the following cases:

  • When delivering your Emirates ID

  • When delivering your debit/credit card and chequebook.

 

You will have an official business address, shown on your (coworking-space-) lease agreement.

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However, any entity mailing you will typically ask for a separate delivery address, which can be different from your registered business address.

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Most clients choose their home address (can be a hotel) to receive the above items by private courier.

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No Postal/ZIP Codes!

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The UAE does not have postal or ZIP codes. When you are asked to provide a postal code (in a foreign country), you may enter "00000" or alternatively enter a PO box number.

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Receiving Mail

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The UAE operates a government-owned postal service called Emirates Post.

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Emirates Post is significantly more affordable than privately owned postal companies operating in the UAE, including:

- Fedex

- Aramex (specialised in Arab countries)

- DHL

- UPS

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Private shippers, while more expensive, will pick up and/or deliver mail directly from/to your UAE home.

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However, any mail shipped with government-owned postal companies has restrictions:

  • Emirates Post

  • USPS (USA)

  • Royal Mail (UK)

  • Deutsche Post (Germany)

  • etc.

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Receiving standard (government) mail in the UAE

Any foreign mail sent to the UAE with one of the above government-owned shippers will NOT be delivered to your UAE address for free. Instead, to ensure you receive the mail, you need to:

  • Include your UAE mobile phone number in your address field, PLUS a public PO box number of an Emirates Post branch

    • Emirates Post will send you a text message to the shown mobile number, asking you to choose between pick-up at a branch or delivery. Both options are typically chargeable.

  • OR, as an alternative, you may include your own dedicated PO box number in your address field

    • PO boxes are available from Emirates Post at an additional fee​

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Sending Mail

Sending mail originating from the UAE is typically most affordable with Emirates Post.

  • If you send mail to a country with an effective government-owned mail service (USA, UK, Germany etc.), the mail will be handed over from Emirates Post to the local government shipper and get delivered

  • You can order Emirates Post to pick up your mail from your home at an additional fee, or visit any Emirates Post branch.

  • Sending mail to a country with a less developed mail system (e.g., developing countries) is better done with a private shipper, to avoid the mail getting lost.

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Receiving Goods from Abroad as a Business

 

If your UAE company receives goods from abroad by mail (in commercial quantities), you need to first obtain an import licence; otherwise, your goods are likely to be stopped at UAE customs.

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We can apply for your import licence; contact us at +971 585876106.​​

Business Licenses

Your Business Activity Needs to Match Your Business License

 

When you set up your company, you need to specify your business activities.

  • If your business activities change, you need to add or amend your a activities to prevent fines!

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Speciality Licenses

 

Aside from your standard business licence, depending on your activity, you may need to apply for additional licences such as the following:

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Licenses for Influencers / Social Media / Press / Filmmakers

If you receive compensation for any media-related activities, such as paid online posts, press work, or filmmaking, you are required to apply for the respective social media license via the UAE's Media Council.

  • Online promotional posts only require a license if you get payment in return (by a third party)​

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Financial Advisory License

If you sell or promote financial advice, you need to get registered with the UAE's Securities & Commodities Authority (SCA).

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Education & Training Activities

May require approval from Knowledge and Human Development Authority (KHDA) or other relevant education regulators.

 

Healthcare Services

Any healthcare-related services, from massages to medicine trading, need to be approved by Dubai Health Authority (DHA) and/or Ministry of Health and Prevention.

 

Real Estate Brokerage

Requires a real estate license from Dubai Land Department (DLD) or relevant emirate authority.

 

Import/Export of Goods

Importing or exporting any goods in commercial quantities requires and import/export license.

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The above list is not exhaustive, and may change. If you are unsure whether you require an additional license, contact us.

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Annual Company Renewal & Liduidations

Your business license and visas are subject to renewal​

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Business License

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Typically, your business licence has to be renewed on an annual basis, except if you purchased a multi-year license.

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If you have visas tied to your company, you also need to renew your company's immigration card or establishment card (depending on the company type).

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We will remind you shortly before renewal is due.

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Visa Renewal

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Business visas (including shareholder/partner and employee visas) as well as dependent visas are renewable every 2 years.

Golden visas are renewable every 10 years.

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Every time you renew your visa, you will have to undergo a new medical examination and will be issued a new Emirates ID.

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We will remind you shortly before renewal is due.

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Visa Cancellation

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The person whose visa is being cancelled has to be physically located inside the UAE in order to process their visa cancellation.

After their visa is cancelled, they have an additional 30 days' time to either

(1) leave the country or

(2) get approved for a new alternative visa.

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If the visa holder is located outside the UAE, we can only process their visa cancellation if:

(1) the visa holder spent more than 6 months outside the country and

(2) the visa holder mails their original Emirates ID to us in the UAE.

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If you want to switch from a business visa to a Golden Visa, you first have to cancel your business visa.

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Company Liquidation (Closure of a company)

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The exact procedures to close a company depend on the company type you have (e.g., mainland, free zone and the Emirate).

 

However, in general, the following requirements apply:

​(1) Ensure all visas under the company are cancelled first

(2) Prepare your final financial statements

(3) Depending on company type: have the financial statements reviewed and approved by an auditor

(4) Close your business bank account

(5) Submit all documents to the licence-issuing authority.

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The entire liquidation process typically takes 30-60 days and costs anywhere between USD1-3K including auditor fees.

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